Christian Jilek

• Knowledge workers face an ever increasing flood of information in their daily work. They live in a “multi-tasking craziness”, involving activities like creating, finding, processing, assessing or organizing information while constantly switching from one context to another, each being associated with different tasks, documents, mails, etc. Hence, their personal information sphere consisting of file, mail and bookmark folders as well as their content, calendar entries, etc. is cluttered with information that has become irrelevant. Finding important information thus gets harder and much of previously gained knowledge is practically lost. This thesis explores new ways of solving this problem by investigating the potential of self-(re)organizing and especially forgetting-enabled personal knowledge assistants in the given scenario. It utilizes so-called Managed Forgetting, which is an escalating set of measures to overcome the binary keep-or-delete paradigm, ranging from temporal hiding, to condensation, to adaptive reorganization, synchronization, archiving and deletion. Managed Forgetting is combined with two other major ideas: First, it uses the Semantic Desktop as an ecosystem, which brings Semantic Web and thus knowledge graph technologies to a user’s desktop, making it possible to capture and represent major parts of a user’s personal mental model in a machine-understandable way and exploit it in many different applications. Second, the system uses explicated context information – so-called Context Spaces: context is seen as an explicit interaction element users can work with (i.e. a “tangible” object similar to a folder) and in (immersion). The thesis is structured according to the basic interaction cycle with such a system, ranging from evidence collection to information extraction and context elicitation, followed by information value assessment and the actual support measures consisting of self-(re)organization decisions (back-end) and user interface updates (front-end). The system’s data foundation are personal or group knowledge graphs as well as native data. This work makes contributions to all of these aspects, whereas several of them have been investigated and developed in interdisciplinary research with cognitive scientists. On a more general level, searching and trust in such highly autonomous assistants have also been investigated. In summary, a self-(re)organizing and especially forgetting-enabled support system for information management and knowledge work has been realized. Its different features vary in maturity: the most mature ones are already in practical use (also in industry), while the latest are just well elaborated (position papers) or rough ideas. Different evaluation strategies have been applied ranging from mere data-driven experiments to various user studies. Some of them were rather short-term with controlled laboratory conditions, others less controlled but spanning several months. Different benefits of working with such a system could be quantified, e.g. cognitive offloading effects and reduced task switching/resumption time. Other benefits were gathered qualitatively, e.g. tidiness of the information sphere and its better alignment with the user’s mental model. The presented approach has been shown to hold a lot of potential. In some aspects, however, only first steps have been taken towards tapping it, e.g. several support measures can be further refined and automation further increased.