User-centered design (NEW)
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The last couple of years have marked the entire field of information technology with the introduction of a new global resource, called data. Certainly, one can argue that large amounts of information and highly interconnected and complex datasets were available since the dawn of the computer and even centuries before. However, it has been only a few years since digital data has exponentially expended, diversified and interconnected into an overwhelming range of domains, generating an entire universe of zeros and ones. This universe represents a source of information with the potential of advancing a multitude of fields and sparking valuable insights. In order to obtain this information, this data needs to be explored, analyzed and interpreted.
While a large set of problems can be addressed through automatic techniques from fields like artificial intelligence, machine learning or computer vision, there are various datasets and domains that still rely on the human intuition and experience in order to parse and discover hidden information. In such instances, the data is usually structured and represented in the form of an interactive visual representation that allows users to efficiently explore the data space and reach valuable insights. However, the experience, knowledge and intuition of a single person also has its limits. To address this, collaborative visualizations allow multiple users to communicate, interact and explore a visual representation by building on the different views and knowledge blocks contributed by each person.
In this dissertation, we explore the potential of subjective measurements and user emotional awareness in collaborative scenarios as well as support flexible and user- centered collaboration in information visualization systems running on tabletop displays. We commence by introducing the concept of user-centered collaborative visualization (UCCV) and highlighting the context in which it applies. We continue with a thorough overview of the state-of-the-art in the areas of collaborative information visualization, subjectivity measurement and emotion visualization, combinable tabletop tangibles, as well as browsing history visualizations. Based on a new web browser history visualization for exploring user parallel browsing behavior, we introduce two novel user-centered techniques for supporting collaboration in co-located visualization systems. To begin with, we inspect the particularities of detecting user subjectivity through brain-computer interfaces, and present two emotion visualization techniques for touch and desktop interfaces. These visualizations offer real-time or post-task feedback about the users’ affective states, both in single-user and collaborative settings, thus increasing the emotional self-awareness and the awareness of other users’ emotions. For supporting collaborative interaction, a novel design for tabletop tangibles is described together with a set of specifically developed interactions for supporting tabletop collaboration. These ring-shaped tangibles minimize occlusion, support touch interaction, can act as interaction lenses, and describe logical operations through nesting operations. The visualization and the two UCCV techniques are each evaluated individually capturing a set of advantages and limitations of each approach. Additionally, the collaborative visualization supported by the two UCCV techniques is also collectively evaluated in three user studies that offer insight into the specifics of interpersonal interaction and task transition in collaborative visualization. The results show that the proposed collaboration support techniques do not only improve the efficiency of the visualization, but also help maintain the collaboration process and aid a balanced social interaction.
Collaboration aims to increase the efficiency of problem solving and decision making by bringing diverse areas of expertise together, i.e., teams of experts from various disciplines, all necessary to come up with acceptable concepts. This dissertation is concerned with the design of highly efficient computer-supported collaborative work involving active participation of user groups with diverse expertise. Three main contributions can be highlighted: (1) the definition and design of a framework facilitating collaborative decision making; (2) the deployment and evaluation of more natural and intuitive interaction and visualization techniques in order to support multiple decision makers in virtual reality environments; and (3) the integration of novel techniques into a single proof-of-concept system.
Decision making processes are time-consuming, typically involving several iterations of different options before a generally acceptable solution is obtained. Although, collaboration is an often-applied method, the execution of collaborative sessions is often inefficient, does not involve all participants, and decisions are often finalized with- out the agreement of all participants. An increasing number of computer-supported cooperative work systems (CSCW) facilitate collaborative work by providing shared viewpoints and tools to solve joint tasks. However, most of these software systems are designed from a feature-oriented perspective, rather than a human-centered perspective and without the consideration of user groups with diverse experience and joint goals instead of joint tasks. The aim of this dissertation is to bring insights to the following research question: How can computer-supported cooperative work be designed to be more efficient? This question opens up more specific questions like: How can collaborative work be designed to be more efficient? How can all participants be involved in the collaboration process? And how can interaction interfaces that support collaborative work be designed to be more efficient? As such, this dissertation makes contributions in:
1. Definition and design of a framework facilitating decision making and collaborative work. Based on examinations of collaborative work and decision making processes requirements of a collaboration framework are assorted and formulated. Following, an approach to define and rate software/frameworks is introduced. This approach is used to translate the assorted requirements into a software’s architecture design. Next, an approach to evaluate alternatives based on Multi Criteria Decision Making (MCDM) and Multi Attribute Utility Theory (MAUT) is presented. Two case studies demonstrate the usability of this approach for (1) benchmarking between systems and evaluates the value of the desired collaboration framework, and (2) ranking a set of alternatives resulting from a decision-making process incorporating the points of view of multiple stake- holders.
2. Deployment and evaluation of natural and intuitive interaction and visualization techniques in order to support multiple diverse decision makers. A user taxonomy of industrial corporations serves to create a petri network of users in order to identify dependencies and information flows between each other. An explicit characterization and design of task models was developed to define interfaces and further components of the collaboration framework. In order to involve and support user groups with diverse experiences, smart de- vices and virtual reality are used within the presented collaboration framework. Natural and intuitive interaction techniques as well as advanced visualizations of user centered views of the collaboratively processed data are developed in order to support and increase the efficiency of decision making processes. The smartwatch as one of the latest technologies of smart devices, offers new possibilities of interaction techniques. A multi-modal interaction interface is provided, realized with smartwatch and smartphone in full immersive environments, including touch-input, in-air gestures, and speech.
3. Integration of novel techniques into a single proof-of-concept system. Finally, all findings and designed components are combined into the new collaboration framework called IN2CO, for distributed or co-located participants to efficiently collaborate using diverse mobile devices. In a prototypical implementation, all described components are integrated and evaluated. Examples where next-generation network-enabled collaborative environments, connected by visual and mobile interaction devices, can have significant impact are: design and simulation of automobiles and aircrafts; urban planning and simulation of urban infrastructure; or the design of complex and large buildings, including efficiency- and cost-optimized manufacturing buildings as task in factory planning. To demonstrate the functionality and usability of the framework, case studies referring to factory planning are demonstrated. Considering that factory planning is a process that involves the interaction of multiple aspects as well as the participation of experts from different domains (i.e., mechanical engineering, electrical engineering, computer engineering, ergonomics, material science, and even more), this application is suitable to demonstrate the utilization and usability of the collaboration framework. The various software modules and the integrated system resulting from the research will all be subjected to evaluations. Thus, collaborative decision making for co-located and distributed participants is enhanced by the use of natural and intuitive multi-modal interaction interfaces and techniques.
Today’s digital world would be unthinkable without complex data sets. Whether in private, business or industrial environments, complex data provide the basis for important and critical decisions and determine many processes, some of which are automated. This is often associated with Big Data. However, often only one aspect of the usual Big Data definitions is sufficient and a human observer can no longer capture the data completely and correctly. In this thesis, different approaches are presented in order to master selected challenges in a more effective, efficient and userfriendly way. The approaches range from easier pre-processing of data sets for later analysis and the identification of design guidelines of such assistants, new visualization techniques for presenting uncertainty, extensions of existing visualizations for categorical data, concepts for time-saving selection methods for subsets of data points and faster navigation and zoom interaction–especially in the web-based area with enormous amounts of data–to new and innovative orientation-based interaction metaphors for mobile devices as well as stationary working environments. Evaluations and appropriate use case of the individual approaches show the usability also in comparison with state-of-the-art techniques.
Due to the steadily growing flood of data, the appropriate use of visualizations for efficient data analysis is as important today as it has never been before. In many application domains, the data flood is based on processes that can be represented by node-link diagrams. Within such a diagram, nodes may represent intermediate results (or products), system states (or snapshots), milestones or real (and possibly georeferenced) objects, while links (edges) can embody transition conditions, transformation processes or real physical connections. Inspired by the engineering sciences application domain and the research project “SinOptiKom: Cross-sectoral optimization of transformation processes in municipal infrastructures in rural areas”, a platform for the analysis of transformation processes has been researched and developed based on a geographic information system (GIS). Caused by the increased amount of available and interesting data, a particular challenge is the simultaneous visualization of several visible attributes within one single diagram instead of using multiple ones. Therefore, two approaches have been developed, which utilize the available space between nodes in a diagram to display additional information.
Motivated by the necessity of appropriate result communication with various stakeholders, a concept for a universal, dashboard-based analysis platform has been developed. This web-based approach is conceptually capable of displaying data from various data sources and has been supplemented by collaboration possibilities such as sharing, annotating and presenting features.
In order to demonstrate the applicability and usability of newly developed applications, visualizations or user interfaces, extensive evaluations with human users are often inevitable. To reduce the complexity and the effort for conducting an evaluation, the browser-based evaluation framework (BREF) has been designed and implemented. Through its universal and flexible character, virtually any visualization or interaction running in the browser can be evaluated with BREF without any additional application (except for a modern web browser) on the target device. BREF has already proved itself in a wide range of application areas during the development and has since grown into a comprehensive evaluation tool.