## Flexible Handling of Work Processes by Situation-dependent Support Strategies

• Although work processes, like software processes, include a number of process aspects such as defined phases and deadlines, they are not plannable in detail. However, the advantages of today's process management, such as effective document routing and timeliness, can only be achieved with detailed models of work processes. This paper suggests a concept that uses detailed process models in conjunction with the possibility of defining the way a process model determines the work of individuals. Based on the WAM approach1, which allows workers to choose methods for their tasks according to the situation, we describe features to carry out planned parts of a process with workers always being able to start exceptional mechanisms. These mechanisms are based on the modelling paradigm of linked abstraction workflows (LAWs) that describe workflows at different levels of abstraction and classify refinements of tasks by the way lower tasks can be used.

Verfasserangaben: Gert Faustmann urn:nbn:de:hbz:386-kluedo-1813 Preprint Englisch 1999 1999 Technische Universität Kaiserslautern 03.04.2000 Wide Area Multimedia Group Interaction; linked abstraction workflows This paper partly describes results from the project WAM - Wide Area Multimedia Group Interaction. WAM is funded by the Telekom subsidiary DeTeBerkom. Fachbereich Informatik 0 Allgemeines, Informatik, Informationswissenschaft / 004 Informatik Standard gemäß KLUEDO-Leitlinien vor dem 27.05.2011