Kevin Jameson

• This paper describes an Internet-scalable knowledge base infrastructure for managing the knowledge used by an in-telligent software productivity infrastructure system. The infrastructure provides workable solutions for several significant issues: (1) Internetunique names for pieces of knowledge; (2) multi-platform, multi-language support; (3) distributed knowledge base synchronization mechanisms; (4) support for extensive customized variations in knowledge content, and (5) knowledge caching mechanisms for improved system performance. The infrastructure described here is a workable example of the kind of infrastructure that will be required to manage the evolution and reuse of millions of pieces of knowledge in the future.